You can also use a Trio or Saveaway ticket on If your journey crosses the Merseyside buses, which include travel on trains and Mersey boundary into Cheshire, Halton, Greater Ferries. Any use of the Trio Ticket by anyone other than the Ticketholder shall constitute a misuse of the Trio Ticket and is subject to any sanctions referred to in clause 7 below. Tickets are valid Monday to Friday onterm time datesonly. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account. You are responsible for ensuring that your Trio Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline or at a Merseytravel Centre or PayPoint retailer. 2 You can use a Trio Ticket on most ordinary bus and. To link a smartcard you will need to verify your email address and then enter the last 8 digits of your smartcard. You will be able to see which tickets are held on your card and when they will expire. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. If you have a question about Railpass please contact Merseyrail for help. (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. (e) If there are insufficient funds in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. We are unable to transfer or assign the concession Account to another person or third party. You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. Click on "Buy Tickets" and select the ticket that best meets your needs. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Prices vary and are based on your station of origin and destination. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. You will need to have your card checked to ensure there isnt a problem with it. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace yourcard forfree. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Railpass Term Time Ticket will be valid are suitable for your journeys. 5.2 To use a Saveaway Ticket, place the Merseytravel Smartcard on the ticket machine, show the paper ticket to the bus, rail or Mersey Ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). 2. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. (f) We may stop providing the Fast Tag Scheme at any time. I would like to update my personal details/password, how do I do this? 8.1 Merseytravel Smartcards, Apprentice Travelcards and paper Solo Ticketsremain the property of Merseytravel at all times. Term Time Application Form 24. Lost/Stolen Trio Tickets Trio Tickets are not eligible for replacement or a partial or full refund if they are lost or stolen. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Saveaway Ticket has been added or is to be added to. (iii) any other material breach of the terms of this agreement. Who should I contact with any queries? Please keep hold of this to help staff with any queries. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. 13. There is no need to get 2 buses to that hotel. Ticket Types. No trains are running from the station. Aone daysolo ticket is available on the bus from thedriver; 4.1.2 bundles of1,3 or 5 DaySolo Tickets (Solo Adult Bundle) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activateit; 4.1.3 one week (Solo Adult Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activateit; 4.1.4 four weeks (Solo Adult 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activateit; 4.1.5 an academic term (Solo Adult Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term; and. 10.4 Any Solo Tickets loaded on to Merseytravel Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.4.1 the request for a refund is made within 3 months of the date that the Solo Ticket ispurchased; 10.4.2 the ticket has not been partiallyused; 10.4.3 a valid receipt or confirmation email as proof of purchase isprovided; 10.4.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. If you have any queries about your Travel Pass, please ring Merseytravel on 0151 330 1000. We will refund a Term Time Ticket in line with our refund policy. Is my Term Time Ticket valid across all areas of Merseyside? Welcome to MetroSmart Merseytravel's smartcard website. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. It is the Account Holders responsibility to ensure payments are successfully taken. You are responsible for ensuring that your Saveaway Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. Under 5s travel free in Merseyside. Your ticket will becheckedand the refund calculated. Ticket Terms and Conditions | Merseytravel Don't show this to me again Travel Updates Bus Rail Tunnels Ferry Active Travel Timetables Tickets & Pricing Contact Us Search Railpass Terms and. A Quick Guide to Ticket Prices 20. Find more information here. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. If any part of this Agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. Cash, contactless, credit or debit cards. 2.2 If you have questions in relation to these Terms or the Saveaway Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. Using your Solo Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). If you do not receive your ticket within sevendaysplease email. Under 5s travel free in Merseyside. Acceptance of your proof of age is at the sole discretion of us, the retailer or the transport operator. The Fair Processing Notice in respect of Fast Tag, which details how your data is handled can be found on our website using the following link: https://www.merseytravel.gov.uk/Pages/Fair-Processing-Notices.aspx, 13. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. (b) We accept payment with all major debit/credit Cards (excluding Amex). If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. Waiver14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. You can buy a Solo ticket for a week, a month, a year or a term. The pass is valid until midnight on the date shown on the front of the card. 7.4 Your Railpass can be purchased using cash, credit or debit card. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. 10.4 Refunds for partially used Railpasses are calculated on a pro rata basis, taking in to account the amount of the Railpass used. The Fair Processing Notice in respect of the Concessionary Fast Tag Scheme which details how your data is handled can be found on our website using the following link;https://www.merseytravel.gov.uk/Documents/Customer%20Delivery%20Fair%20Processing%20Notice%20-%20Concessionary%20Fast%20Tag.pdf. Is my Term Time Ticket valid across all areas of Merseyside? Are there any restrictions in place when using a Solo Term Time Ticket? Cash, credit or debit cards. 8.6 Photographs and photocopies of a Railpass, payment receipts or email confirmations of your purchase without the Railpass shall not constitute a valid ticket for travel. They last for one term and are available for bus only (a Solo ticket), train only (Railpass ticket) or bus and/or train and/or Mersey Ferry (a Trio ticket). Railpass tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. 05 March 2023. Your email shows date of purchase, area, when it is valid for travel and other additional information to help you. 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). Severability 13.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. 5.3 You must follow any of our, or the operators, instructions when using a Saveaway Ticket when making a journey and you must let any driver or other member of staff of the operator examine your Merseytravel Smartcard or paper ticket (as the case may be) at any time during your journey if asked to do so.5.4 Use of a Saveaway Ticket (whether a paper ticket or contained on a Merseytravel Smartcard) is only permitted by the person who initially uses the Saveaway Ticket for the journey (the Ticketholder). I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? Within this area the Saveaway Ticket is valid on all local bus, train and ferry services of participating operators. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. 1. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. Which dates are covered by Solo Term Time Tickets? If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email to tflow@liverpoolcityregion-ca.gov.uk or in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. PayPoint stores in Merseyside, Merseytravel Centres and staffed stations in Merseyside. We accept all major debit and credit cards displaying the Visa or MasterCard logo through our secure payment checkout. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. If you have aMetroCardyou can buy and renew your ticket online. Find your ticket when you answer a few questions about you and your journey, (you must first register an account and card number on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. (d) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account (if applicable). An Adult Term Time Ticket Application will need to be stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. Misuse of the concession may lead to prosecution. Liability(a) Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. Introducing Merseytravel's Tickets for Adults Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. 8.3 We may withdraw your Saveaway Ticket, including refusing to accept the continued use of such Saveaway Ticket and refusing to make it available on a Merseytravel Smartcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. You must present your travel pass for each journey. 13. You can combine different types of season tickets for journeys through different areas or zones. We may not agree to this and in most cases we are unable to transfer or assign the Fast Tag to another person or third party. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. Date of purchase, area, when it is the Users responsibility to payments. 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