6. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. I received the refund 02/21/2023. Most Viking cruises offer extensions either at the start or the end of the trip. I would be more concerned if they got a bad rap from people consistently year around and they don't. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. Will I ever see my refund from Pacific Holidays? CC Help Jenn But why cant I get a refund? I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . And it did so twice. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. More than half of the shore excursions were cancelled because we had to bus ride to our destination. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. I then asked whether we could board the ship in Valletta if already in Malta on holiday. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. Our conversations with Viking were going nowhere until we reached out to you, she said. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. Also post #22 cites the procedure and due date tom request cash. Viking Line Abp, org. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. I would never rule out a cruise line because someone else had a problem. its a lot of money to spend and most want value for money. Viking refuses - saying it was paid with vouchers. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. We just recieved notice they are sailing in September 2021. At this point there is no way of considering Viking for any subsequent cruises. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. By Viking was threatening to leave us in Iceland. In all fairness, every other interaction for us at the Palace was great! Refunds are made based on the cancellation conditions. AND watch carefully of the water level prior to departure! September 30, 2008. If a cruise is . In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. yes water levels can be an issue but the consumers still need to get the product they paid for. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. Started June 21, 2021, By Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. But lets say you want to accept Vikings offer. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. When the water is right, it could be a nice experience. Tripadvisor performs checks on reviews. CC Help Jenn Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. Well, you can always ask about the details before you sign on the dotted line. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. That didnt seem fair, Keyles said. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. LauraS Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. There are historically low water levels this year. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. .. this is not an Act of God. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. The booking must be cancelled before applying for a refund. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Travel companies always do the math so it favors them. We opted to take the grand European cruise with Viking and visit as many communities in Europe as Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. This covid crisis has shown companies for what they truely are. Great advertisement but horrendous customer relations. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. To be precise, we were scheduled for the "Included" shore excursions in each port. Is this really the end of junk fees in travel? I can't get a response to my messages. This article was published on June 25, 2021, and updated on June 23, 2021. $10.00 Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! Its been eight months. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. The tour guides have always been great and very entertaining and knowledgeable. He paid Vantage $18,536. I will certainly take your advice and write the State of California. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. The "free" flight from Venice was arranged by a Viking booking agent. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. Review tags are currently only available for English language reviews. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. I'm glad you posted this Yoda Mom. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). But all was not lost. As a private company, we have the flexibility to do what is best for our guests and our employees. We paid $1325. 4 0 obj
The cruise line didnt say when it would return to the seas and waterways because it couldnt know. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. Offer Expires June 30, 2022. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. Took cruise from Budapest to Nuremburg and then to Prague. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. Free shipping for many products! air is received. for mandatory gratuities.They say everything is includedunless you get sick. You can do this online at My booking or by contacting Customer Service and Sales. Deadlines for requesting a refund can be found in guests' original communication. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. We appreciate the opportunity to respond, and hope to hear from you soon. it sounds as if the plan b provided was not up to the standard paid for. %PDF-1.7
This tour was our first and last river cruise at least with viking. And heres a 2015 case involving United frequent flier points. Never, never again. The representative promised to get back to Keyles. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n
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nk. But by then, the price increase had claimed the voucher plus an extra $628. Iberia damaged my luggage and refused to pay me for it! I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. please contact our team at Elliott Advocacy through this form. to join our vibrant team at Viking Crew in Abroad. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. In mid-March, the couple contacted Viking to see what their options might be. Viking River. I am so disappointed - no I'm disgusted with Viking cruises management. Mandatory vaccine cards to cruise are required. Get the answer in writing if possible. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). (In fact, first time to Europe). 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints If you purchase a product or register for an account through one of the links on our site, we may receive compensation. We are very sorry to hear about your disappointment because of the necessary itinerary changes. Fosses case is a borderline one, when it comes to travel math. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. On top of that, we were charged $200. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. Viking should not sell a product that it cannot convey. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. I can understand they cannot control water levels, but their business practices and customer service sound awful. They have used them quite a few times. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . Good luck on your cruise! Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. All of Vikings competitors made the same offer. No, the representatives said. If they got enough complain, they might open an investigation. The next day, they got a phone call. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. This guarantee is combinable with all other Viking offers available. YodaMom, December 19, 2011 in River Cruising. Sorry. Is this legal? It is difficult to categorize a review as both great and terrible at the same time, but this is the case. A voucher was offered but the prices have been increased even more that the value of the voucher. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. With all Cruise cancelled, but refused to give us a refund. Business Started Locally: 1/1/1997. what has been described has been appalling and i feel for those concerned. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. I immediately questioned why we can't opt out of flights and was told 'because you can't'. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. Business Incorporated: Viking cruise voucher problem: Dont forget to read the fine print! Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Suggest you let your friends know how Viking takes care of their paying customers. The Fosses rebooked their cruise for this April. 3. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. Again, superb advertising. 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